Źródło: How did we all get here?, Richard Jingram
grafika
31
sty 12
Grafika – Switch due to poor customer service
Companies are missing the chance to set the right expectations at the onset of the customer relationship. Industry-specific switching behavior remains considerable, especially in emerging markets. In aggregate, two in three consumers switched companies in the past year in at least one of the industries covered by the survey due to poor customer service.
Źródło: Accenture 2011 Global Consumer Research Study (PDF), Accenture
24
sty 12
Grafika – To the user, interface is a product
“To the user, the interface is the product” – Aza Raskin
1
lis 11
Grafika – Why UX designers love documenting?
Bardzo ciekawa infografika autora Marcina Tredera (UXPin) pierwotnie umieszczona w prowadzonym przez niego serwisie uxaid.com. Marcin ostatnio umieścił kilka ciekawych infografik. Polecam, godne uwagi!
22
paź 11
Grafika – Mobile Application Lifecycle
Źródło: The Lifecycle of a Mobile App, a User’s Perspective, Michael Griffith, UXmatters
