Źródło: Just-in-time Information through Mobile Connections (PDF), Lee Rainie, Susannah Fox, Pew Internet Project
grafika
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Grafika – Framework for Visual Aesthetics
Źródło: A general framework for the study of visual aesthetics in HCI, Tractinsky, Noam (2012): Visual Aesthetics: in human-computer interaction and interaction design. In: Soegaard, Mads and Dam, Rikke Friis (eds.). „Encyclopedia of Human-Computer Interaction”. Aarhus, Denmark: The Interaction-Design.org Foundation
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Grafika – Switch due to poor customer service
Companies are missing the chance to set the right expectations at the onset of the customer relationship. Industry-specific switching behavior remains considerable, especially in emerging markets. In aggregate, two in three consumers switched companies in the past year in at least one of the industries covered by the survey due to poor customer service.
Źródło: Accenture 2011 Global Consumer Research Study (PDF), Accenture
