Wyrwane z kontekstu – 20 reasons why customer service is broken

Forcing customers to listen to crappy ‘have you tried using our website’ or other sales messages. I only ever pick up the telephone as an absolute last resort, and normally because I can’t do the thing I need to do via the website. If I could, I would. Playing these messages to a customer rather than picking up the telephone is entirely wrong-headed.

Źródło: 20 reasons why customer service is broken, Econsultancy blog

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