What happens when we create an interface: one mind builds a way for other minds to interact with a thing. To lay the foundation of human-machine interaction you need to put thought into things and that requires that you put things into thought. This is why most interfaces suck, and most interfaces will continue to suck. No model, method, or tool will change that. Thinking is painful.
And there is no best practice, no tip or technique to sort thoughts, to build knowledge systems, and to structure human interaction except for a curious, conscious, vivid mind, guided by a strong will, that resists the temptation to fall back onto fast-thought stereotypes. When building knowledge systems, avoiding thought is a common mistake, and it is programmed failure. Design has little to do with solving a Rubik’s Cube — we don’t work on predefined puzzles.
Źródło: Putting Thought Into Things, Oliver Reichenstein, Information Architects blog
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